Top 6 Reasons You Should Invest In A Cell Phone Repair Shop Software in Texas

 

Despite an abundance of cell phone repair shops in Texas, repair shop owners do not understand the need for cell phone repair shop software. What they don’t understand is that they are missing out on a lot of revenue. How, do you ask?

Before we get into that, let’s tackle what repair shop software is first.

What is a Cell Phone Repair Shop Software?

A good cell phone repair shop software in Texas will have a variety of significantly skewed features to meet the needs of a repair shop. It will accelerate a repair shop’s processes, manage all its operations from a single platform and help your employees become more efficient.

What’s So Good About A Cell Phone Repair Shop Software?

Before you decide to subscribe to a repair store software, you will need some convincing, and we get that. So, here’s a list of the primary functions a cell phone repair shop software in Texas performs. And mind you, this is just scratching the surface.

1.     POS

All repair shops need a point of sale for a smooth check-out. It helps process orders and makes the retail experience better. It allows you to jot down a customer order and collect payment for it.

A POS system picks items from the inventory and adds them to the cart. It creates a record of all the sold items, customer-wise and overall.

A POS can perform many functions because it is connected with the inventory, repair tickets, employee management, marketing, and reports modules. So, you can manage everything from your POS.

2.     Ticket Management

Creating and managing repair tickets is one of the most important benefits of a cell phone repair shop software in Texas. It contains a pre- and post-repair checklist to keep the repair shop owner safe from fake claims. It also has notes that the customers and the sales reps can add to include further information about a repair. These customer notes are visible to the customer. However, the internal notes are for the technicians.

Moreover, the repair ticket management module automatically updates the customers on the repair status via SMS or email. For instance, when the technician updates the repair’s status to “Processing,” the customer gets an SMS/email that their repair is underway.

Repair tickets also include ordering of parts, if any are required for a specific repair. With multiple vendor integrations within the software, it is easy to order parts.

You can also assign repairs to different technicians within the software, and you can receive the status of the repair as well, keeping you updated on what’s happening in the shop.

3.     Inventory Management

One of the key aspects that most repair shop owners struggle with is inventory management. It is hard to keep track of in-stock items, out-of-stock items, and what has been lying around for far too long.

A cell phone repair shop software will help you with all of the above and more. You can easily update your inventory by scanning barcodes or manually entering products. You can also upload an excel sheet directly to the system.

When a customer buys something and adds it to the invoice, the moment they pay and checkout, the inventory is updated accordingly. If you want to know when you are low on stock, there is an option to turn on the alert, and it will notify you the moment you need to replenish your inventory.

4.     Employee Management

Whether you have one store or multiple repair stores, keeping track of your employees can be a hassle. With repair shop software, you can keep a check on your employees. What time did Employee A come in, how many repairs did Employee B do in a day, when did Employee C log out, and so on.

You can also assign repair tasks according to their priority to technicians from within the software. You can also fix their hourly rate and commission, if any. The software will automatically calculate their pay according to the hours and sales logged into the system with minimal effort from your side.

If you want to manage your employees efficiently, a cell phone repair shop software in Texas is necessary.

5.     Reports

For any business to grow, you need to forecast the need for your products and services. And that is where reports come in handy.

You can see best-selling and items that are not selling from inventory reports. This way, you can stop getting items that don’t sell so well and clear your inventory by offering discounts on them.

You can also keep a check on your earnings: how much of your earning is derived from sales and how much is derived from repairs. You can determine the peak hours of your shop and whether you need to hire more staff to increase productivity or not.

And the list goes on.

6.     Marketing

Cell phone repair shop software now gives you automated marketing options as well. You can market your business via emails or SMS. You can inform your customers about any deals and discounts going on at your shop.

So, automated marketing tools can help you retain your customers, lure them into buying more, and increase your revenue.

Many other features make a repair shop software worth the investment. It comes with multiple integrations with QuickBooks, payment processors, WooCommerce, IMEI Gurus, Google Calendar, customer portals, and more.

Keeping the above factors in mind, it is undeniable that cell phone repair shop software in Texas is a necessity. Not only will it help you grow your business, but it also streamlines your processes to save you more time you can spend with your family.